Shipping Policy
Shipping Policy
International shipping, checkout-calculated charges and order processing information for JKonstore.
1. Shipping destinations
JKonstore intends to offer international shipping to destinations supported by our carriers, checkout configuration and applicable laws. Availability for any destination will be confirmed at checkout. Some countries, regions and product types may be restricted.
2. Order processing
Orders are normally prepared within 2–3 business days after payment confirmation, excluding weekends and public holidays. Processing is separate from transit time. High-volume periods, stock issues or verification requirements can extend processing, and we will contact customers about material delays.
3. Shipping charges
Shipping charges are calculated at checkout based on destination, selected service, parcel details and available carrier rates. The total shipping amount will be shown before the order is submitted. No general free-shipping threshold is promised in this draft.
4. Estimated delivery times
Estimated transit time depends on destination and carrier and will be provided when reliable information is available. No universal international delivery time is promised. Customs inspections, severe weather, service interruptions and destination restrictions can affect arrival dates. Any consumer cancellation rights for late or failed delivery are preserved.
5. Customs duties, import VAT and brokerage
For international orders, the customer is responsible for destination-country import duties, customs charges, import VAT or other applicable taxes, and brokerage or clearance fees unless JKonstore expressly confirms otherwise during checkout. These charges may be collected separately by the carrier or customs authority and are not necessarily included in the checkout total. Customers should check local import requirements before ordering. This allocation does not override mandatory consumer rights or laws requiring different treatment.
6. Tracking and shipment confirmation
Where tracking is available, a tracking reference or carrier information will be sent by email or made accessible through the customer account. Tracking scans can be delayed and not all shipping services provide the same detail.
7. Address accuracy and failed delivery
Customers should review their shipping address and contact information carefully at checkout. Contact us promptly if a correction is needed. Any additional charges for inaccurate addresses or unsuccessful deliveries must be disclosed where required and allocated consistently with applicable law.
8. Lost, delayed or damaged parcels
If tracking is stalled or a shipment arrives damaged, email admin@jkonstore.in with your order number and available photos. We will investigate with the carrier. We will provide refunds, replacements or other remedies where required by law and applicable sales terms.
9. Split shipments
Some orders may be sent in separate packages when stock or logistics require it. We will provide available shipping information and notify you about material differences in delivery where required.
10. Returns and shipping refunds
See our Returns & Warranty Policy for voluntary returns, defective products, responsibility for return shipping, and original shipping refunds. To request a return or refund, sign in to the Support & Warranty Center and choose Complaint; if you cannot access the portal, email admin@jkonstore.in. Mandatory consumer rights take precedence over voluntary conditions.
11. Order cancellations and consumer rights
Nothing on this page limits rights or remedies that cannot lawfully be excluded under applicable consumer protection laws. The right to cancel or obtain a refund may arise when required information was not provided, goods are not delivered as agreed, or consumer laws otherwise require it.
Contact
Shipping questions: admin@jkonstore.in or Contact Us.