Returns & Warranty
Returns & Warranty
Our 14-day voluntary return policy and 12-month limited product warranty for eligible JKonstore electronics, remotes and accessories.
At a glance
Change-of-mind returns may be requested within 14 days after delivery. Eligible products carry a proposed 12-month voluntary limited warranty. Refunds normally go back to the original payment method. Mandatory consumer rights are separate and remain unaffected.
1. Requesting a return
Sign in to your JKonstore account and open the Support & Warranty Center. Select Complaint for a return or refund request (there is currently no separate Return / Refund request type). Include your order number, product details, reason for return and photographs where helpful. If you cannot access the portal, email admin@jkonstore.in. Request voluntary change-of-mind returns within 14 days after delivery and wait for instructions before shipping the item. This voluntary deadline does not replace any mandatory cancellation or defect-related remedy.
2. Change-of-mind condition requirements
For a voluntary change-of-mind return, products must be unused, undamaged, and returned with their original packaging, accessories, manuals and supplied components. Products damaged, altered or improperly used may not qualify for this voluntary return. Opening packaging alone does not remove rights concerning defective, damaged, misrepresented or incorrectly supplied goods.
3. TV boxes, streaming devices and app compatibility
Review product specifications, connection requirements and compatibility before ordering. A product that functions as described may not qualify for a voluntary return solely because a third-party application or streaming service is unavailable or unsupported. JKonstore sells electronics and accessories, not streaming subscriptions. Third-party subscriptions must be obtained independently from authorized providers. These conditions do not remove statutory remedies for goods not as described.
4. Remote controls and accessories
Confirm your TV box model and remote-control connection type before ordering. Bluetooth, infrared (IR), and 2.4 GHz RF remotes are not necessarily interchangeable. An incorrectly selected but fully functional remote is subject to the voluntary change-of-mind conditions. Defective or incorrectly supplied accessories may qualify for remedies under applicable law.
5. Damaged, defective, missing or incorrect items
Inspect your delivery promptly. Report a damaged, defective, missing or incorrectly supplied item through the Support & Warranty Center using Complaint, or email admin@jkonstore.in if you cannot access your account. Provide the order number, a description and photographs where available. We may request reasonable troubleshooting details. Eligible seller errors or defective-product claims will receive applicable legally required remedies, including return-shipping coverage where required by law.
6. Refunds and shipping charges
After an eligible voluntary return is received and inspected, refunds normally go to the original payment method. For approved change-of-mind returns, customers pay return shipping unless otherwise stated or required by law. Original outbound shipping may be non-refundable for change-of-mind returns where legally permitted. Any deduction or restocking charge must be disclosed before purchase if applicable; no restocking fee is specified in this draft.
7. Limited warranty period
JKonstore proposes a 12-month voluntary limited warranty for eligible products. Coverage begins on the original delivery date unless a product listing or written warranty states otherwise. Proof of purchase may be requested. Warranty service may involve troubleshooting, repair, replacement or another remedy consistent with the applicable warranty promise and consumer law. The exact coverage, service method and shipping responsibilities must be confirmed before publication.
8. Voluntary warranty exclusions
The voluntary warranty generally excludes damage from accidental drops or impact; liquid exposure; electrical surges or incorrect power supplies; unauthorized repairs, firmware or hardware modifications; misuse or improper installation; abnormal operating conditions; and normal cosmetic wear and tear. These exclusions do not limit mandatory legal rights for defects or goods not as described.
9. Warranty claims
Sign in and open the Support & Warranty Center, then choose Device Warranty Claim. Select the registered device (required for device warranty claims), provide your order or purchase details, model and serial number where available, describe the problem and attach photographs or proof of purchase where helpful. The current portal accepts JPG, PNG, WebP or PDF attachments up to 5 MB. Use Technical Support for setup or troubleshooting issues not submitted as warranty claims. You can review responses in My Tickets. If your device is not linked or you cannot access your account, email admin@jkonstore.in for assistance. Do not send a device or flash unofficial firmware before instructions are provided. We aim to review and process warranty claims within 14 days after receiving the required information and, where necessary, the item for inspection. Complex cases may take longer, case by case, and significant delays will be communicated. This is a service target, not a limit on legally required remedies.
10. Promotional bundles
For a full voluntary change-of-mind refund of a promotional bundle, all items and included accessories may need to be returned together. Any deductions must be permitted by law and consistent with disclosures at purchase.
11. International customers
International returns may involve customs paperwork, postage, and import charges. Contact us before dispatching a return. Local mandatory consumer rights may apply in addition to this policy. Return-shipping allocation for legal defect remedies will follow applicable law.
12. Your legal rights
Nothing on this page limits rights or remedies that cannot lawfully be excluded under applicable consumer protection laws. In particular, mandatory rules about internet sales, delayed delivery, misrepresentation, defective goods and refunds may apply independently of the 14-day voluntary window.
Contact
For support, returns, refunds or warranty claims, sign in to the Support & Warranty Center. Select Complaint for returns/refunds, Device Warranty Claim for warranty coverage, or Technical Support for troubleshooting. Track progress under My Tickets. If you cannot use the portal, contact admin@jkonstore.in or our Contact Us page. Creating a ticket does not itself mean a refund or warranty claim has been approved.